Refund & Returns Policy

Refunds and Returns Policy

Effective Date: October 29, 2024

Thank you for shopping with Eye Comfort Blue! We want you to love your new blue light-blocking glasses and aim to provide you with a satisfying shopping experience. This policy explains how you can initiate a return or request a refund if you are not completely satisfied with your purchase.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date under the following conditions:

  • Unused Condition: Glasses must be returned in their original condition, with no signs of wear, damage, or alterations.
  • Original Packaging: Please include all original packaging, including any accessories, manuals, and protective cases, as received.

Please note that clearance items, gift cards, and any customized products are not eligible for returns or refunds unless they are defective or damaged upon arrival.

2. Initiating a Return

To initiate a return:

  1. Email our Customer Support: Contact us at eyecomfortblue@gmail.com with your order number, a brief description of the reason for the return, and any photos if applicable.
  2. Return Authorization: Our support team will respond within 1-2 business days, providing a Return Authorization (RA) number and return instructions.
  3. Shipping: You will be responsible for the return shipping costs unless the item was received damaged or incorrect. Please use a trackable shipping method to ensure the safe return of your item. Eye Comfort Blue is not liable for returns lost in transit.

3. Conditions for Refunds

Once we receive your returned item, we will inspect it within 5 business days to ensure it meets our return conditions. Refunds are processed based on the following conditions:

  • Approved Returns: If the item is returned in original condition and meets our eligibility requirements, a refund will be issued to your original payment method.
  • Restocking Fees: A restocking fee of 10% may apply if items are not returned in their original packaging or show minor signs of use.
  • Non-Qualifying Returns: If the item does not meet the return conditions (e.g., used or damaged beyond initial condition), it may not qualify for a refund.

4. Refund Process and Timeline

  • Processing Time: Approved refunds are typically processed within 7-10 business days of receiving and inspecting the returned item.
  • Notification: You will receive an email notification confirming the status of your refund.
  • Bank Processing Times: Depending on your bank, it may take an additional 3-7 business days for the refund to reflect in your account.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange your product, please initiate a return for the original item and place a new order for the replacement.

6. Damaged or Defective Products

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at eyecomfortblue@gmail.com with your order number and photos of the issue. We will provide instructions for returning the item at no cost to you and arrange for a replacement or full refund.

7. Non-Refundable Items

Certain items are not eligible for returns or refunds unless they arrive defective or damaged:

  • Customized Items
  • Clearance Items
  • Gift Cards

8. Questions or Support

If you have any questions about our Refunds and Returns Policy or need further assistance, please contact us at:

We’re here to help ensure you have a great experience with Eye Comfort Blue.

Thank you for shopping with us! We appreciate your understanding and support of our policy, designed to provide a fair and transparent returns process.